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| FAQ's |
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| Q. |
How far in advance should I schedule
the transport of my vehicle? |
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| A. |
We request that you schedule your move as soon
as possible to insure that your car is moved within the time frame
which best meets your schedule. However, if an immediate pick up is
necessary, we can arrange for your vehicle to be picked up within
24 hours. |
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| Q. |
Will you pick up and deliver
my vehicle door-to-door? |
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| A. |
We do offer door-to-door
auto transport service. However, there are instances that we cannot
deliver directly to your door due to the size of our auto carriers.
The size of your street may prohibit direct delivery to your door.
Also, some towns and cities do not allow trucks on their streets.
If we cannot get to your door, we will deliver your vehicle to the
next most convenient, accessible location such as the nearest major
crossing street, a shopping mall or supermarket. |
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| Q. |
How long will it
take to pickup and deliver my vehicle? |
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| A. |
Coast-to-coast trips
usually take between 10 and 14 days. Shorter trips range from 3 to
10 days, depending on the actual distance. Some factors may delay
a trip, including traffic, weather, and truck breakdowns. |
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| Q. |
What method of payments
does Kraus Car Shipping, Inc. accept? |
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| A. |
#1
Auto Transport, Inc.
accepts credit cards, money orders or cashier's checks. |
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| Q. |
How do I get a quote? |
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| A. |
You may get a free quote
on the front page of this web site or you may contact our sales department
at 1-888-Auto-081. |
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| Q. |
What is an oversize
fee? |
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| A. |
Some vehicles are much
larger than traditional passenger vehicles. Most full size SUVs fit
in to this category. Because of the extraordinary dimensions, these
vehicles take up the amount of space normally used for two vehicles,
thus resulting in the need for an “oversize” fee. |
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| Q. |
What if I cancel
my order? |
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| A. |
You may cancel your order
at any time as long as your vehicle has not been assigned to a truck
for pick up. Any deposit that has been paid will be refunded, less
a $35 administration fee if you paid with a check or credit card.
If your vehicle has already been assigned to a carrier, the deposit
is non-refundable. That money will be used to pay for the truck that
is already in route to your pick up location. |
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| Q. |
Is my car insured? |
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| A. |
Your car is insured for
the Blue Book value the entire time it is on the truck. Clearly listed
on your Shipping Order and Bill of Lading are occurrences not covered.
At the time of pick-up, a condition report is filled out and signed
by both the person turning the car over and the truck driver and you
are given a copy. Upon delivery of your vehicle, this same report
is presented. You should compare the condition of the vehicle to the
report thoroughly at that time. If you feel damage has occurred to
your vehicle during delivery, you must note it on the report before
you sign it and the driver leaves. Any claims made after the report
has been signed will not be honored. |
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| Q. |
Do I have to be present
when we pick up or deliver your vehicle? |
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| A. |
Yes, we request you,
or a designated person, be present upon pick up of your vehicle. An
inspection is performed and a contract bill of lading must be signed.
If you are not able to be there, please call our Customer Service
at 1-888-Auto-081 and they will be happy to help you. |
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| Q. |
How do I prepare my
vehicle? |
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| A. |
Please have a no more
than 1/4 tank of fuel, remove all personal items from your vehicle,
repair any chips and/or cracks in your windows and make sure your
vehicle is prepared for changing weather conditions. |
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| Q. |
What if my vehicle
does not run? |
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| A. |
We will add additional
charges to cover an inoperable vehicle in our quote if you inform
us up front of the vehicle's condition. We will add $200 plus loading
and unloading charges to your quote if we are not informed of the
vehicle's true condition. |
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We have attempted to
answer some of the questions people most often ask. If there is something
that we missed please feel free to give us a call and one of our professional
representatives will be happy to assist you. Thank you for your time
and interest. |
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